All items are sent out on a standard next day service providing that they are in stock and that the order is placed before 2.30pm. If the item is out of stock or on special order we will email you and give you an expected despatch date. Deliveries are made Monday to Friday between 9:00am and 5:30pm.
If for any reason you are unhappy with your purchase you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item (original delivery and return delivery costs, wherever made by ALTech UK, will still be payable by the customer). You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return.
Please email returns@toshibatecstore.co.uk with your order number and which items you wish to return, to obtain a returns number which needs to be written on the outside of the parcel. Please re-package the goods and send to the address below:-
ALTech UK Labelling Technologies Ltd
Unit 2220, Central Park
Western Avenue
Bridgend
Mid Glamorgan
South Wales.
CF31 3RT
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. ALTech UK will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
